In 2003, our founder, Idan Shpizear recognized that when you are suddenly hit with water or fire damage, it’s definitely not a good day. But… when the crisis is over, and things are finally getting back to normal, it feels incredible – like a fresh start in life. This is what inspired Idan’s vision for a company built upon empathy for our special customer. He called it a “Fresh Start” culture, and made that unique customer experience, the foundation for 911 Restoration’s ongoing success. Idan Shpizear – 911 Restoration Founder
911 Restoration shouldn’t be compared to the customer service greats, like Disney or Chic-Fil-A. Our mission is more akin to that of a medical practice. We have committed, well-trained people able to diagnose the problem and implement a treatment plan for rapid recovery, while all along the way empowering our customer with information and encouragement.
To us, this is more than a successful business, it’s a big idea that make 911 Restoration different. Our staff and franchisees see this as their opportunity to help more and more people get that “Fresh Start”. We are grateful to have meaningful jobs that are making a real difference in people’s lives, every day.
A Fresh Start in the Restoration Industry
In 2007, 911 Restoration operations added a focus on giving entrepreneurs a “Fresh Start”, too, by helping them realize their dreams for success with 911 Restoration franchises. Since then, the company has steadily grown to over 135 franchised locations across the United States and Canada.
Today, here’s no better example of the magic of our “Fresh Start” culture than our CEO, Miri Offir. Miri emigrated to America and was first hired as a secretary at 911 Restoration. She quickly took roles in Customer Service, Operations, Marketing and National Accounts where she learned every aspect of the business. Finally, in 2022 Miri took the reins as CEO with her own vision for a “Fresh Start” for 911 Restoration.
There is no one in our company who uses the word “grateful” more than Miri. She collaborates with our franchisees, our home office team members, and our professional partners to build the next successful chapter of growth with the highest level of customer service in the industry.