911 Restoration shouldn’t be compared to the customer service greats, like Disney or Chick-fil-a. Our mission is more akin to that of a medical practice. We have committed, well-trained people able to diagnose the problem and implement a treatment plan for rapid recovery, while all along the way empowering our customer with information and encouragement.

To us, this is more than a successful business, it’s a big idea that make 911 Restoration different. Our staff and franchisees see this as their opportunity to help more and more people get that “Fresh Start”. We are grateful to have meaningful jobs that are making a real difference in people’s lives, every day.


A Fresh Start in the Restoration Industry

In 2007, 911 Restoration operations added a focus on giving entrepreneurs a “Fresh Start”, too, by helping them realize their dreams for success with 911 Restoration franchises. Since then, the company has steadily grown to over 135 franchised locations across the United States and Canada.

Today, here’s no better example of the magic of our “Fresh Start” culture than our CEO, Miri Offir. Miri emigrated to America and was first hired as a secretary at 911 Restoration. She quickly took roles in Customer Service, Operations, Marketing and National Accounts where she learned every aspect of the business. Finally, in 2022 Miri took the reins as CEO with her own vision for a “Fresh Start” for 911 Restoration.

There is no one in our company who uses the word “grateful” more than Miri. She collaborates with our franchisees, our home office team members, and our professional partners to build the next successful chapter of growth with the highest level of customer service in the industry.