Water Damage Restoration in New Orleans, Louisiana
Water damage in southeast Louisiana comes from three directions: rain that outruns drainage pumps or sends rivers and bayous over their banks, hurricane surge and wind-driven rain, and plumbing that fails in a rare hard freeze. 911 Restoration of New Orleans responds around the clock in New Orleans, Metairie, Kenner, Slidell, Mandeville, LaPlace, and the Baton Rouge area.
Quick answer: 911 Restoration of New Orleans provides 24/7 water damage restoration: emergency extraction, moisture mapping, structural drying to verified targets, and repairs, across southeast Louisiana with IICRC-certified crews and Direct Insurance Coordination. Call (504) 504-4914 for immediate help.
How Water Damage Shows Up in New Orleans
Rain that outruns the pumps
The New Orleans pump system is designed for one inch of rain in the first hour and a half inch each hour after. On August 5, 2017, Mid-City took 9.43 inches in a few hours and water reached homes and businesses. Street water carries sewage and debris, so we clean and disinfect as well as dry.
River and bayou flooding
In August 2016 the Amite River crested at 46.20 feet at Denham Springs, five feet above the old record, and about 90 percent of homes in the city took on water. When a river or bayou backs into a neighborhood, water sits for days, and drywall, insulation, and flooring usually have to come out.
Freeze leaks that show up later
The January 2025 storm brought 8 inches of snow to the New Orleans airport and lows in the teens and 20s. Pipes froze overnight and leaked as they thawed, often inside walls and under raised floors where no one sees them. We find wet materials with meters and thermal imaging.
How We Handle Water Damage Restoration in New Orleans
- You call (504) 504-4914 and tell us what happened. We give you safety steps and dispatch a crew.
- We stop the source where we can and extract standing water with truck-mounted and portable pumps.
- We map the moisture with meters and thermal imaging, including behind walls, under floors, and above ceilings.
- We dry the structure with air movers and dehumidifiers and read the moisture daily until verified targets are met.
- We clean, apply antimicrobial treatment, document the loss, and make repairs with our own crews.
For the national overview of this service, see Water Damage Restoration.
Signs You Need Water Damage Restoration, and What To Do First
- Standing water or wet carpet after a storm or a plumbing failure
- Warm spots in the floor, or a water bill that jumps with no change in use
- Ceiling stains, sagging drywall, or bubbling paint
- A musty odor in a closet, cabinet, or crawl space
- Warped floors, swollen baseboards, or buckled trim
- A water meter that moves when every fixture is off
If water is entering the building, stop the source if you can reach the shutoff safely, and turn off power to wet areas if it is safe to do so. Move valuables, rugs, and electronics to a dry spot, take photos for your claim, and call (504) 504-4914. Do not walk through standing water near outlets or appliances, and do not use a household vacuum on water.
What Affects the Scope and Timeline
The scope depends on where the water came from and how long it sat. Clean water from a supply line affects different materials than storm runoff or a sewer backup, and a loss caught in the first hours often saves drywall and flooring that a loss caught the next day cannot. We list each room, the moisture readings, and the materials we will dry, clean, or remove, and we update the list as the readings change.
Most residential losses take 3 to 5 days to dry, followed by repairs. Slab leaks, hidden leaks inside walls, and losses involving contaminated water take longer. Daily readings tell us when the structure is dry, and we share them with you.
What We Restore After Water Damage
- Drywall, insulation, and ceilings
- Hardwood, laminate, tile, and subfloors
- Carpet and pad
- Cabinets, trim, and baseboards
- Ceilings below upstairs bathrooms
- Rooms affected by slab leaks
- Contents and electronics
- Crawl spaces, attics, and utility rooms
Insurance and Documentation for Water Damage Restoration
We provide Direct Insurance Coordination on water losses. That means photos, readings, and a written scope of work that your adjuster can review, communication with the adjuster on your behalf, and billing handled for you. Coverage depends on your policy, so confirm with your carrier what applies to each source of water, since a burst pipe, a slab leak, a sewer backup, and surface flooding are often treated differently.
Why Property Owners Choose 911 Restoration for Water Damage Restoration
24/7 Response, 45-Minute Typical Arrival
We answer every call at any hour, and our typical arrival is 45 minutes, so damage gets attention while it can still be contained.
IICRC-Certified Technicians
Trained crews with moisture meters, thermal imaging, and the containment and disinfection equipment each job requires.
Direct Insurance Coordination, No Subcontractors
One local team documents the loss, works with your adjuster, and handles the work from emergency response through reconstruction.
We provide this service in Baton Rouge, New Orleans, Metairie, Slidell, Kenner, Denham Springs, Mandeville, Gonzales, Prairieville, LaPlace, Shenandoah, and Harahan and Elmwood.
Frequently Asked Water Damage Restoration Questions in New Orleans
How fast does water damage turn into mold in Louisiana?
Is street or bayou floodwater safe to clean up myself?
Do you dry crawl spaces under raised homes?
Does homeowners insurance cover flood water?
How long does water damage restoration take?
Related Services from 911 Restoration of New Orleans
This page is part of 911 Restoration of New Orleans. If your loss involves more than one problem, we also provide Sewage Cleanup, Mold Remediation, and Storm Damage Restoration, all handled by the same local team.
Contact 911 Restoration of New Orleans About Water Damage Restoration
Water damage gets worse every hour. We hope you never need us, but when you do, we are ready.