Privacy Policy
Privacy Policy and Consent
At 911 Restoration, along with our affiliates, we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as "Services"). It does not extend to the content processed on behalf of our API customers, which is covered by separate agreements.
1. Collection of Personal Information
We gather Personal Information about you in the following ways:
Directly from You:
When you create an account, use our Services, or communicate with us, we collect:
- Account Information: Your name, contact details, account credentials, payment information, and transaction history.
- Content: Personal Information in your inputs, uploads, or feedback to our Services.
- Communication Information: If you contact us, we collect your name, contact details, and message contents.
- Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.
Automatically Collected Information:
As you navigate and interact with our Services, we collect:
- Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.
2. Use of Personal Information
We use your Personal Information to:
- Deliver and improve our Services.
- Communicate with you about updates and offerings.
- Conduct research and prevent fraud.
- Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We do not share phone numbers with third parties for marketing or promotional purposes.
We may share your Personal Information with:
- Service Providers: To support our business operations and service delivery.
- During Business Transfers: As part of mergers, acquisitions, or other business transitions.
- For Legal Reasons: When necessary to comply with laws or protect our interests and safety.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Rights
Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:
- Access your Personal Information and information relating to how it is processed.
- Delete your Personal Information from our records.
- Rectify or update your Personal Information.
- Transfer your Personal Information to a third party (right to data portability).
- Restrict how we process your Personal Information.
- Withdraw your consent at any time.
- Object to how we process your Personal Information.
You can exercise these rights by contacting us at info@911restoration.com
5. Children's Privacy
Our Services do not target children under 13. We do not knowingly collect information from children under this age. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.
6. Third-Party Websites
Our Service may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies independently.
7. Security and Retention
We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain your data as necessary for service provision and compliance with legal obligations.
8. International Users
Your Personal Information may be processed and stored in the United States and other jurisdictions, under the legal bases outlined for our international operations.
Consent to Communication
Scope of Consent:
By submitting your personal information on our website, including your name, telephone number, and email address, you agree that 911 Restoration, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various communication methods, including but not limited to emails, phone calls, text messages, and postal mail.
Automated Calls and Messages:
You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology, to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.
Privacy Policy for SMS Communications
Effective Date: April 2, 2025
Information We Collect
- Your mobile phone number
- Your name (if provided)
- Service preferences or interests
- Communication details (message logs)
How We Use SMS
- Appointment confirmations and updates
- Emergency alerts and instructions
- Promotions and special offers (with consent)
- Customer service responses
To opt-out: Reply STOP to any SMS message or contact us using the information above. You may withdraw consent at any time.
Last updated: August 2025
