Restoration for Apartments, Condos and HOA Communities
911 Restoration restores apartment communities, condominium buildings, townhome associations and mixed-use properties after water, fire, smoke, mold, sewage and storm damage. One team stops the damage, documents every affected unit and common area, and coordinates with owners, managers, association boards, residents and adjusters until the building is whole.
Call (866) 861-2563 any hour for an active loss, or request a property assessment below.
24/7/365 Response
Burst risers and sprinkler leaks do not wait for office hours, and neither do we.
Unit-by-Unit Records
Photos, moisture readings and scopes kept separately for each unit and common area.
One Point of Contact
One person keeps the manager, board, residents and adjusters informed.
126+ Locations
Local crews across the U.S. and Canada for portfolios in many markets.
Who Pays When Water Damage Spreads Between Units?
It depends on where the loss started, what caused it, and what your lease, governing documents and insurance policies say. A leak that starts in one unit can damage the units below and beside it, the hallway and the building structure, and each of those can fall under a different policy.
We do not decide responsibility. We document where the water started, the path it took and the damage in each space, so the adjusters, the association and the owners can sort out coverage on facts instead of guesses. Typical lines look like this, though your documents decide:
| Damaged area | Often covered by | What we document |
|---|---|---|
| Building structure, roof, shared walls and common areas | The owner's commercial property policy or the association's master policy | Origin, path, structural moisture and repairs |
| Interior finishes and improvements inside a condo unit | The unit owner's policy, depending on the governing documents | Per-unit photos, readings and an itemized scope |
| Residents' belongings | The resident's renters or unit owner policy | Contents affected, cleaned, stored or discarded |
| Temporary relocation of residents | Varies by lease, policy and local rules | Which units were unsafe to occupy and for how long |
How Do You Handle a Loss That Affects Several Units?
Water moves down and sideways through a building, so the first job is finding every space it reached, including units whose residents have not noticed anything yet.
- Stop the source: shut off the riser, supply line or sprinkler zone and secure any roof or window openings.
- Map the spread: check the units above, below and beside the source, plus hallways, ceilings and wall cavities.
- Take readings in every affected unit and record them daily until each space is verified dry.
- Keep separate photos, readings and scopes for each unit and each common area.
- Schedule unit access with the manager so residents know when crews will arrive.
- Set up containment inside occupied units so residents can keep using the rest of their home where it is safe.
Common Losses in Multi-Family Buildings
Supply Lines and Water Heaters
A failed toilet line, washer hose or water heater in an upper unit often reaches two or three units below.
Roof, Sprinkler and Storm Leaks
Roof damage and fire sprinkler discharges spread across top floors and stairwells quickly.
Sewer Backups
Main line backups surface in ground-floor units and shared laundry rooms first.
Kitchen Fires and Smoke
Smoke travels through shared hallways, attics and ventilation, so units far from the fire can need cleaning.
Mold From Hidden Leaks
Slow leaks inside walls and poorly ventilated bathrooms lead to mold that residents report as odor or stains.
Reconstruction
Drywall, flooring, cabinets and finishes rebuilt unit by unit so residents can return.
Who Do You Keep Informed During the Job?
On a multi-family loss, several people need different information. We agree on one contact with management at the start and keep everyone else informed through that person.
- Property managers get daily progress, access needs and a schedule for each unit.
- Owners and association boards get the scope, the timeline and the documentation for their policy.
- Residents learn when crews will enter their unit, what is being done and what they can use in the meantime.
- Adjusters get photos, readings and itemized scopes separated by unit and common area.
Multi-Family Properties We Restore
Apartment Communities
Garden-style, mid-rise and high-rise rental properties.
Condominium Buildings
Associations, master policies and unit owner claims in one building.
HOA and Townhome Communities
Shared roofs and walls, with board and owner coordination.
Student and Workforce Housing
Work scheduled around move-ins, terms and resident turnover.
Mixed-Use Buildings
Residential floors above retail or offices, with each tenant kept informed.
Portfolios and Management Companies
Consistent response and records across many properties.
Do You Work With Management Companies That Run Many Properties?
Yes. Management companies and owners with properties in several markets can join our National Accounts Program: one number for every property, a dedicated account manager, set pricing across locations and invoices reviewed before they reach you. For the full range of business property services, see commercial restoration.
Multi-Family Restoration FAQs
Who is responsible for water damage from the unit above?
Can residents stay in their units during restoration?
Do you work with HOA boards and master policy adjusters?
Do you provide documentation separated by unit?
How do you respond to a resident's mold complaint?
Can you respond after hours and on weekends?
Can you handle losses across several of our properties?
Request a Property Assessment
Tell us about the property and the units affected. For an active leak or fire, call (866) 861-2563 instead so a crew can be dispatched now.
Request Service
Tell us what happened and we’ll get back to you fast.
Keep Your Residents Informed and Your Building Protected
Call 911 Restoration for immediate multi-family restoration. We will stop the damage, document every unit and keep everyone informed until the work is done. Available 24/7.