Sewage Cleanup in New Orleans, Louisiana
Sewage reaches homes in southeast Louisiana two ways: drain lines that back up or break, and heavy rain that overwhelms the drainage system and pushes contaminated water into streets and homes. 911 Restoration of New Orleans removes sewage, contaminated materials, and odor, disinfects, and dries in New Orleans, Metairie, Slidell, Baton Rouge, and the communities between them.
Quick answer: 911 Restoration of New Orleans provides 24/7 sewage cleanup: safe removal of sewage and contaminated materials, disinfection, and drying, across southeast Louisiana, including New Orleans, Metairie, Slidell, and Baton Rouge, with IICRC-certified crews and Direct Insurance Coordination. Call (504) 504-4914 for immediate help.
Why Sewage Backs Up in New Orleans Homes
Rain-driven backups
When 8 to 10 inches of rain fell on parts of New Orleans in three to four hours on August 5, 2017, the pumps could not keep up and water rose over a foot on streets. Water that enters a home this way carries sewage, and everything it soaked has to be treated as contaminated.
Floodwater is sewage water
River, bayou, and surge flooding mixes with sewer overflows. After Ida, Entergy had to supply backup generation to the New Orleans Sewerage and Water Board to keep the system running. We remove affected drywall, insulation, and flooring and disinfect before drying.
Broken drain lines under the home
A cracked drain line under a slab or a raised floor can leak for weeks, saturating soil and framing. Once a plumber repairs the line, we remove contaminated materials and dry the area.
How We Handle Sewage Cleanup in New Orleans
- You call (504) 504-4914. We tell you how to keep people and pets away and dispatch a crew in protective equipment.
- We contain the area and extract sewage and contaminated water with pumps and extractors.
- We remove and bag porous materials that sewage touched, such as carpet, pad, drywall, and insulation.
- We clean and disinfect every affected surface and treat the air to control odor.
- We dry the structure to verified targets, document the loss, and rebuild with our own crews.
For the national overview of this service, see Sewage Cleanup.
Signs You Need Sewage Cleanup, and What To Do First
- Water or waste coming up through a floor drain, toilet, tub, or shower
- A sewage odor near drains or in a bathroom
- Several fixtures draining slowly or gurgling at once
- Wet flooring or baseboards near a toilet or drain
- Water backing up when the washing machine drains
- Backups that start during or after heavy rain
Keep children, pets, and anyone with a weakened immune system away from the area. Stop using water in the house, turn off power to affected rooms if it is safe, and do not try to clean sewage with a household vacuum or mop. Call (504) 504-4914 and we will walk you through the next steps while a crew is on the way.
What Affects the Scope and Timeline
The scope depends on how far the sewage spread and how long it sat. Carpet, pad, drywall, and insulation that sewage touches are removed and disposed of, while hard surfaces can be cleaned and disinfected. We document what was removed for your claim.
A contained backup in one room can often be cleaned and dried in two to four days. Backups that reached several rooms, cabinets, or flooring take longer, followed by rebuilding. We do not rebuild until the readings confirm the area is dry.
What We Restore After a Sewage Backup
- Bathrooms and laundry rooms
- Flooring and subfloors
- Drywall and insulation
- Cabinets and vanities
- Trim and baseboards
- Contents that can be cleaned
- Ground-floor rooms and garages
- Crawl spaces
Insurance and Documentation for Sewage Cleanup
We provide Direct Insurance Coordination on sewage losses, with photos, a written scope, and communication with your adjuster on your behalf. Many homeowner policies cover sewer or drain backup only with a specific endorsement, and surface flooding is usually separate, so check your policy for backup coverage before you need it.
Why Property Owners Choose 911 Restoration for Sewage Cleanup
24/7 Response, 45-Minute Typical Arrival
We answer every call at any hour, and our typical arrival is 45 minutes, so damage gets attention while it can still be contained.
IICRC-Certified Technicians
Trained crews with moisture meters, thermal imaging, and the containment and disinfection equipment each job requires.
Direct Insurance Coordination, No Subcontractors
One local team documents the loss, works with your adjuster, and handles the work from emergency response through reconstruction.
We provide this service in Baton Rouge, New Orleans, Metairie, Slidell, Kenner, Denham Springs, Mandeville, Gonzales, Prairieville, LaPlace, Shenandoah, and Harahan and Elmwood.
Frequently Asked Sewage Cleanup Questions in New Orleans
Is sewage water dangerous?
Can carpet be saved after a sewage backup?
What should I do while I wait for the crew?
Does insurance cover sewage backup?
How do you make sure the area is safe after cleanup?
Related Services from 911 Restoration of New Orleans
This page is part of 911 Restoration of New Orleans. If your loss involves more than one problem, we also provide Water Damage Restoration, Sanitization Services, and Mold Remediation, all handled by the same local team.
Contact 911 Restoration of New Orleans About Sewage Cleanup
Sewage is a health hazard. Keep everyone clear and call us now.