24/7 Commercial Restoration With One Point of Contact
911 Restoration restores offices, stores, restaurants, warehouses, healthcare facilities and multi-family buildings after water, fire, smoke, mold, sewage and storm damage. One team handles the emergency response, the insurance documentation and the rebuild, and plans the work so the parts of your business that were not damaged can keep operating.
Call (866) 861-2563 any hour for emergency commercial service, or request a commercial assessment below.
24/7/365 Response
Commercial emergencies are answered around the clock, every day of the year.
125+ Locations
Local crews across the U.S. and Canada, backed by central coordination.
Direct Insurance Coordination
We document the loss and work with your carrier from the first day.
Restoring Properties Since 2003
More than two decades of water, fire and mold recovery.
What Is Commercial Restoration?
Commercial restoration is the cleanup, repair and rebuilding of a business property after water, fire, smoke, mold, sewage or storm damage. The goal is to return the building to safe, pre-loss condition while keeping business interruption as short as possible.
It differs from home restoration in scale, in who makes decisions and in what the property has to keep doing while the work happens:
| Factor | Residential restoration | Commercial restoration |
|---|---|---|
| Main concern | Making the home safe and livable | Keeping the business operating and limiting lost revenue |
| Decision makers | The homeowner and one insurance adjuster | Owners, property managers, tenants, adjusters and sometimes corporate risk teams |
| Scheduling | Daytime work in an empty room | Phased, after-hours or weekend work around occupied space |
| Documentation | Photos and a repair estimate | Moisture logs, photo reports, itemized scopes and records for business interruption claims |
| Site rules | Few | Sector requirements such as infection control, food safety inspections or tenant notices |
| Scale | One structure | Large floor plates, multiple units or several locations at once |
How Do You Keep My Business Open During Restoration?
We plan the job around your operation, not the other way around. Where it is safe, the damaged area is sealed off so staff, customers and tenants can keep using the rest of the building.
- Containment barriers and controlled air flow keep dust, moisture and odor out of working areas.
- Phased work: one wing, floor or unit at a time, so you never lose the whole building at once.
- After-hours and weekend scheduling for retail floors, dining rooms, classrooms and offices.
- Pack-out, cleaning and secure storage of equipment, inventory, records and furniture.
- Temporary board-up, roof tarping and fencing to secure the site the same day.
- A daily update to the person you name, so decisions never wait on a phone call.
What Documentation Will My Insurance Adjuster Receive?
Commercial claims move faster when the adjuster can see exactly what happened and what was done. We document the loss from the first visit and coordinate directly with your carrier.
- Date-stamped photos of the damage before, during and after mitigation.
- Moisture mapping and daily drying readings until the structure is verified dry.
- An itemized scope of work and estimate for mitigation and reconstruction.
- Records of removed materials, disposed waste and cleaned or stored contents.
- A timeline of the work, useful when you file for business interruption losses.
- One point of contact who speaks with your adjuster, property manager and corporate team.
What Happens After You Call?
Emergency call and dispatch
Our 24/7 line takes the call, gathers the details and dispatches the nearest crew.
Safety check and assessment
The crew checks for electrical, structural and contamination hazards and defines the scope.
Stop the damage
We stop the water, secure openings, start extraction or smoke control and protect what can be saved.
Document and plan
Photos, moisture readings and a written plan go to you and your adjuster.
Restore and rebuild
Drying, cleaning, remediation and reconstruction follow one plan, with a final walkthrough before sign-off.
Our Commercial Restoration Services
Every service below is delivered by one coordinated team, so nothing falls between contractors.
Commercial Water Damage Restoration
Burst pipes, sprinkler discharges, roof leaks and flooding can shut a business down fast. We remove standing water, dry the structure and stop the mold growth that follows untreated moisture.
What We Do
- High-capacity water extraction
- Structural drying and dehumidification
- Moisture mapping and daily monitoring until verified dry
- Cleaning and sanitizing of affected areas
Commercial Fire and Smoke Damage Restoration
Fire damage reaches well beyond what burned. Smoke and soot travel through HVAC systems and settle on surfaces throughout the building.
What We Do
- Emergency board-up and roof tarping
- Smoke and soot removal from structure and contents
- Odor removal at the source
- Contents pack-out, cleaning and storage
Commercial Mold Remediation
Mold affects occupants and building materials alike. We find the moisture source, contain the area and remove the growth.
What We Do
- Inspection and moisture source tracing
- Containment to stop spores spreading to occupied space
- Removal and cleaning of affected materials
- Correction of the underlying moisture problem
Commercial Sewage Cleanup
Sewage backups in restrooms, kitchens and basements carry serious health risks and need specialized handling.
What We Do
- Containment and safe extraction
- Removal of contaminated porous materials
- Disinfection of affected surfaces
- Deodorization and return to safe use
Commercial Storm and Disaster Recovery
After severe weather we secure the property first, then document the loss and carry recovery through to the rebuild.
What We Do
- Emergency tarping, board-up and water removal
- Debris removal and site safety
- Structural stabilization
- Documentation for large or multi-site claims
Commercial Reconstruction
Restoration is finished when the space is ready to reopen. Our reconstruction crews work from the same plan as the mitigation team.
What We Do
- Framing, drywall, flooring and finishes
- Code-compliant repairs with permits handled
- One point of contact from cleanup to rebuild
- Final cleaning and walkthrough before reopening
We also provide sanitization services and biohazard and crime scene cleanup for commercial properties.
Commercial Properties We Restore
Offices and Corporate
After-hours work, protection of server and records rooms, and phased floors so most staff keep working.
Office building restoration →Retail and Shopping Centers
Overnight drying and cleanup, inventory pack-out and coordination with landlords and neighboring tenants.
Retail store restoration →Restaurants and Hospitality
Kitchen and dining room recovery planned around the health inspection needed to reopen, and room-by-room work in hotels.
Restaurant and hotel restoration →Healthcare and Medical
Containment and air control planned with your infection prevention team, so patient areas stay protected.
Healthcare facility restoration →Warehouses and Industrial
Large-area drying, racking and inventory protection, and work around shipping schedules.
Warehouse and industrial restoration →Multi-Family and Property Management
Unit-by-unit documentation, tenant communication and records that show where a loss started.
Multi-family restoration →Schools and Institutions
Work scheduled around classes and breaks, with clear communication to administrators.
School restoration →Government and Municipal
Documentation and site practices that fit public facility and procurement requirements.
Public facility restoration →Do You Offer Priority Response for Multiple Properties?
Yes. Businesses and property managers with more than one location can join our National Accounts Program: one number for every site, a dedicated account manager, set pricing across locations and invoices reviewed before they reach you.
Single-site businesses can plan ahead too. A pre-loss walkthrough records shutoff locations, contacts and priorities, so the crew that arrives knows the building before the emergency.
Commercial Restoration FAQs
What is commercial restoration?
How quickly can 911 Restoration respond to a commercial emergency?
Can my business stay open during restoration?
Does insurance cover commercial property restoration?
What documentation do you provide for an insurance claim?
How long does commercial restoration take?
Do you provide certificates of insurance for vendor onboarding?
Do you handle both the cleanup and the rebuild?
Can you manage losses at several of our locations?
Request a Commercial Assessment
Tell us about the property and the damage. For an active emergency, call (866) 861-2563 instead so a crew can be dispatched now.
Request Service
Tell us what happened and we’ll get back to you fast.
Don't Let Property Damage Shut Down Your Business
Call 911 Restoration for immediate commercial restoration support. We will secure your property, document the loss for your insurer and get you back to business. Available 24/7.