Emergency Restoration in New Braunfels, Texas
New Braunfels has the Comal River running through town and a water system that was tested hard in a deep freeze. Burst pipes, river-side flooding and slab homes that take water at the floor line all keep crews busy here. 911 Restoration of Texas Hill Country is dispatched around the clock to homes and businesses across New Braunfels.
Quick answer: 911 Restoration of Texas Hill Country provides 24/7 restoration in New Braunfels. During Winter Storm Uri in February 2021, New Braunfels Utilities issued a boil water order for its entire service area, and the utility said residential leaks and burst pipes caused the outages. Call (830) 644-6886 and we dispatch a crew right away.
Restoration Services in New Braunfels
Water Damage Restoration
Extraction, moisture mapping, and structural drying for slab leaks, burst pipes, and storm water, read daily until verified dry.
Learn about water damage →Fire Damage Restoration
Board-up, soot and smoke removal, odor control, and cleanup of the water used to put the fire out.
Learn about fire damage →Mold Remediation
Containment, removal of affected materials, HEPA cleaning, and correction of the moisture source that fed the growth.
Learn about mold remediation →Sewage Cleanup
Safe removal of sewage backups, disposal of contaminated materials, disinfection, and drying of affected rooms.
Learn about sewage cleanup →Commercial Restoration
Water, fire, and mold response for offices, retail, healthcare, schools, and multifamily buildings, planned around operations.
Learn about commercial restoration →Reconstruction
Drywall, flooring, cabinets, trim, and finish work after a loss, completed by the same team that handled the cleanup.
Learn about reconstruction →Crime Scene Cleanup
Discreet biohazard cleanup after trauma, unattended death, or hoarding, with regulated waste handling.
Learn about crime scene cleanup →Sanitization Services
Disinfection of homes and businesses after contamination, illness, or a sewage or flood loss.
Learn about sanitization →Storm Damage Restoration
Tarping, board-up, water removal, and drying after severe thunderstorms, high winds, and winter storms.
Learn about storm damage →What Damages Property in New Braunfels
In the 2021 freeze, the utility asked customers to close their customer shut-off valve as pipes failed inside homes. Knowing where that valve is, and shutting it quickly, limits how much water a split line can put into walls and floors.
Frozen pipes often release water after the thaw, sometimes inside walls or attics where it goes unnoticed. We locate the wet areas with moisture meters and thermal imaging, extract standing water, remove materials that cannot dry, and dry the structure. When the Comal River crested at 13.6 feet in June 2025, it was a reminder that river water brings contamination as well, which calls for cleaning and disinfection.
How We Handle Losses in New Braunfels
New Braunfels faces freeze damage to supply lines, river and creek flooding near the Comal, slab homes where water spreads quickly across floors, and everyday leaks from water heaters, appliances and roofs. We prepare with extraction, structural drying, cleaning and disinfection, and board-up and tarping after storms.
Mold usually follows water in New Braunfels homes. A slow leak inside a wall, an air conditioning drain line that backs up, or a room that stays damp through a humid season can grow mold within days. We contain the area, remove affected materials, HEPA clean, and correct the moisture source. After a fire, we board up, remove the water used to put the fire out, clean soot, and treat smoke odor in ductwork and wall cavities so it does not return. Storm calls in New Braunfels usually mean roof tarping, board-up, and drying ceilings and walls after wind-driven rain. Every job is documented with photos and daily moisture readings, which your adjuster can review and which show when the structure is actually dry.
Where We Work in New Braunfels
Our crews respond throughout New Braunfels, including:
- Landa Park
- Prince Solms Park
- Gruene
- Comal County Courthouse
ZIP codes served: 78130, 78132.
If you are not sure whether your address is in our area, call (830) 644-6886. The same crews handle emergency response, cleanup, and reconstruction in New Braunfels, so one team stays with the job from the first call to the final walkthrough.
New Braunfels is served by 911 Restoration of Texas Hill Country, which also covers Bandera, Boerne, Bulverde and Spring Branch, Canyon Lake, Comfort, Fredericksburg, Garden Ridge, Kerrville, Kyle, Northeast San Antonio, San Marcos, Schertz and Cibolo, Seguin, Universal City and Converse, and Wimberley.
Common Causes of Property Damage in New Braunfels
- Burst pipes in hard freezes
- Comal River and creek flooding
- Water heater and supply line leaks
- Roof leaks after storms
- Water spreading across slab floors
- Sewage backups and septic overflow
Why New Braunfels Property Owners Call 911 Restoration
Open 24/7
We answer every call at any hour, including nights, weekends, and holidays.
Dispatched Right Away
A crew is dispatched as soon as you call, and we tell you the arrival time up front.
IICRC-Certified Technicians
Trained crews with moisture meters, thermal imaging, and drying and containment equipment.
Direct Insurance Coordination
Photos, readings, and a written scope for your adjuster, with billing handled for you.
Local Team
911 Restoration of Texas Hill Country works from East Blanco Road in Boerne across Kendall, Comal, Kerr, Gillespie, Bandera, Hays, Guadalupe and northeast Bexar counties.
No Subcontractors
The same team handles the emergency, the cleanup, and the reconstruction.
Frequently Asked Questions About Restoration in New Braunfels
How fast can you get to a property in New Braunfels?
A pipe burst in my New Braunfels home. What should I do first?
Can water from a frozen pipe cause mold in my New Braunfels home?
Do you work with my insurance company?
What should I do while I wait for the crew?
Does flood insurance cover water in my New Braunfels home?
Contact 911 Restoration of Texas Hill Country in New Braunfels
Water, fire, mold, and storm damage get worse every hour. Call us 24/7 for help in New Braunfels.