Performance Snapshot
SEO Calls
1,257
5 / day avg
↑ 14% vs prior period
Total Leads
901
2.5 / day avg
↑ 9% vs prior period
SEO Leads
629
1.7 / day avg
↑ 68.81%
Total Jobs
281
0.77 / day avg
↑ 22% vs prior period
Call → SEO Lead
50.04%
Conversion rate
→ Stable
Lead → Job
31.19%
Close rate
↓ 3% vs prior period
Call Intelligence
Call Performance Metrics
87%
Answer Rate
↑ 4% MoM
3m 42s
Avg Duration
↑ 18s MoM
13%
Missed Calls
↓ 2% MoM
9%
Short Calls <60s
→ Stable
Call Source Breakdown
Organic Search629 (50%)
Google Business Profile412 (33%)
Direct / Other216 (17%)
Peak Call Hours Heatmap
Number of inbound calls by hour and day of week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
8am
4
5
8
6
5
3
9am
14
16
15
17
14
9
4
10am
22
28
24
26
21
14
6
11am
27
29
31
30
25
16
8
12pm
20
22
19
23
18
11
5
2pm
21
18
20
17
19
10
4
4pm
10
12
11
13
15
7
3
6pm
5
6
4
5
8
4
3
Low
High
Monthly Trends
SEO Calls, Leads & Jobs Over Time
Conversion Funnel
Calls → SEO Leads49.96% drop-off
Leads → Jobs68.81% drop-off
Local & Map Pack Visibility
Google Business Profile — Reviews
5.0
★★★★★
261 reviews total
↑ 12 new this period
100% response rate
·
Avg response 2.1 hrs
GBP Interactions
Map Pack Rankings by Service
| Service Keyword | Pack Pos. | Δ | Est. Vol. |
|---|---|---|---|
| water damage restoration LA | 1 | ▲ 1 | 2,400 |
| flood damage repair Los Angeles | 2 | ▲ 2 | 1,300 |
| mold removal near me | 3 | → 0 | 880 |
| fire damage restoration | 4 | ▲ 1 | 720 |
| emergency water removal near me | 7 | ▼ 2 | 4,400 |
| sewage cleanup Los Angeles | 5 | ▲ 3 | 590 |
Share of Voice — Top 3 Local Competitors
Based on top 10 tracked service keywords. SOV = % of available clicks captured.
| Brand | SOV | Share | Avg Rank | Reviews |
|---|---|---|---|---|
| 911 Restoration ★ | 38% | 3.2 | ★ 5.0 · 261 | |
| ServiceMaster Restore | 24% | 5.4 | ★ 4.4 · 182 | |
| SERVPRO West LA | 21% | 6.1 | ★ 4.2 · 310 | |
| Roto-Rooter | 11% | 8.9 | ★ 3.8 · 421 |
Google Search Console
Organic Search Performance
48,200
Total Impressions
↑ 22% MoM
2,940
Total Clicks
↑ 17% MoM
6.1%
Avg. CTR
↑ 0.4pts MoM
14.3
Avg. Position
↑ 2.1 pos MoM
Keyword Rankings — SEMrush
Top Tracked Keywords
| Keyword | Pos. | Δ | Vol. | Difficulty | Page Type |
|---|---|---|---|---|---|
| water damage restoration LA | 1 | ▲ 3 | 2,400 | Low 28 | service |
| flood damage repair Los Angeles | 3 | ▲ 5 | 1,300 | Low 32 | service |
| mold removal downtown LA | 4 | ▲ 2 | 880 | Med 45 | location |
| fire damage restoration west LA | 6 | → 0 | 720 | Med 41 | service |
| sewage cleanup Los Angeles | 8 | ▲ 4 | 590 | Low 35 | location |
| emergency water removal near me | 11 | ▼ 2 | 4,400 | High 62 | service |
| commercial water damage LA | 14 | ▲ 6 | 480 | Med 48 | location |
| crime scene cleanup Los Angeles | 17 | ▼ 1 | 320 | Med 44 | service |
GA4 — Website Analytics
Overview Web Analytics
3,814
Sessions
↑ 19% MoM
3,542
Total Users
↑ 17% MoM
2,106
New Users
↑ 21% MoM
2.4
Pages / Session
↑ 8.6%
2m 14s
Avg Session Duration
↑ 12% MoM
38.4%
Bounce Rate
↓ 6.2% MoM
↑
Strong Organic Growth Month
Sessions are rpt911-up 19% MoM driven by improved rankings across core service pages. Bounce rate improvement to 38.4% and avg session duration of 2m 14s indicate visitors are engaging meaningfully with content — a strong signal for continued lead conversion growth.
AI Visibility & Answer Engine Optimization
70/100
AI Visibility Score — Good
Your brand is surfacing in AI-generated answers across key platforms, but has room to increase citation frequency and answer authority. Score is based on brand mention rate, citation quality, entity clarity, and structured content coverage across ChatGPT, Gemini, Perplexity, and Google AI Overviews.
Entity Clarity
82
Citation Rate
64
Structured Content
71
Trust Signals
78
AI Answer Coverage
55
Platform Appearance Rate
Google AI Overview
68%
of tracked queries
↑ 8% MoM
ChatGPT
42%
of tracked queries
↑ 5% MoM
Perplexity
55%
of tracked queries
↑ 12% MoM
Gemini
38%
of tracked queries
→ Stable
Tracked AI Query Responses
"best water damage restoration company in Los Angeles"✓ Cited — Google AI, Perplexity
"who to call for mold removal near me"✓ Cited — Google AI
"emergency flood cleanup Los Angeles"◎ Present — not cited
"fire damage restoration company west LA"◎ Present — not cited
"commercial water damage restoration"✗ Not appearing
"how long does water damage restoration take"✗ Not appearing
AI Optimization Recommendations
Add structured FAQ content targeting "how long / how much / what to do" queries
AI engines heavily favor pages with direct, concise answers to process questions. Adding FAQ schema with authoritative answers to the top 10 restoration FAQs could increase your AI answer appearance rate by an estimated 15–25%.
Build out "commercial restoration" entity signals across the site
Commercial restoration is completely absent from AI results. Creating a dedicated, structured content hub with clear entity definitions, service scope, and authority signals will establish this topic cluster for both AI and organic search.
Increase third-party citations (reviews, press, directory mentions)
Your Citation Rate score (64) is the weakest pillar. AI engines validate brand claims through corroborating third-party sources. A focused push on industry directory listings, local press mentions, and additional review platforms will strengthen entity trust.
Seasonal Demand Intelligence
Estimated Monthly Demand Index — Los Angeles Market
Composite demand score (0–100) based on historical search volume trends for water, mold, fire, and storm keywords in this market.
Water/Storm Surge
Fire Season Risk
Mold Season
Phase 2 Capabilities (Coming Soon)
Live weather event alerts
Auto GBP post triggers
Surge content recommendations
Competitor activity monitoring during events
Real-time demand score vs. actual lead volume
Strategic Recommendations
01
Capitalize on Session Growth — Optimize Top Landing Pages for Conversion
Organic sessions are rpt911-up 19% MoM with strong engagement signals (2m 14s duration, 38.4% bounce rate). The next lever is converting this increased traffic more effectively. A/B testing CTAs, tightening above-the-fold messaging on top service pages, and ensuring phone numbers are prominent on mobile could push the Lead → Job rate meaningfully higher.
02
Improve Lead → Job Close Rate (currently 31.19%)
The drop-off between SEO leads and booked jobs is the biggest revenue leak. Industry benchmarks for restoration average 38–45% close rates — auditing call handling, response time, and follow-up sequences could add 20–30+ jobs/month without any additional SEO spend.
03
Recover "Emergency Water Removal Near Me" — Position 11, Down 2
4,400 monthly searches, teetering at the page 1/2 boundary. A content refresh with stronger E-E-A-T signals and internal linking from your water damage hub should recover and push to top 5, potentially adding 150–200 clicks/month.
04
Add FAQ Schema to Top 3 Service Pages
At 6.1% CTR with 48,200 impressions, FAQ rich results could unlock an estimated +15–25% CTR lift — approximately 440+ additional monthly clicks. Also directly boosts AI Visibility Score citation rate, currently the weakest AI pillar at 64.
05
Close Competitor SOV Gap on "Emergency" Keywords
You hold 38% SOV overall — a strong lead — but SERVPRO and ServiceMaster are within 14–17 points. The gap is most vulnerable on high-volume emergency terms. Targeting their backlink sources and addressing GBP service gaps on those keywords would widen the lead.
06
Expand GBP Photo Library & Post Cadence
With 883 total GBP interactions and 261 five-star reviews, your profile has strong trust signals but direction requests (+7%) lag behind call growth (+11%). Weekly before/after project photos and 2× monthly GBP posts typically drive a 12–20% engagement lift within 60 days.
07
Build Internal Linking Architecture Between Service & Location Pages
Your service pages and location pages currently operate as silos. A structured internal linking strategy — connecting water damage hub pages to mold, sewage, and reconstruction pages via contextual anchors — distributes PageRank more efficiently and helps Google understand your topical authority across all service lines. This is a high-leverage, zero-cost optimization.
08
Launch a Review Velocity Campaign to Surpass 300 Reviews
At 261 reviews and a perfect 5.0 rating, you have a major trust advantage over competitors — SERVPRO has 310 reviews at 4.2 stars. Reaching 300+ reviews while maintaining your rating would further solidify your dominance in the local pack. A post-job SMS/email review request sequence typically generates 2–4 additional reviews per week with minimal effort.
09
Create Dedicated Neighborhood-Level Landing Pages for High-Population Zip Codes
West LA and Downtown LA encompass high-search-volume neighborhoods — Culver City, Santa Monica, Koreatown, Brentwood — that each carry their own local search demand. Creating lightweight, geo-specific service pages targeting "[service] + [neighborhood]" expands your keyword footprint significantly and captures hyper-local intent that broad city pages miss.
10
Implement Mobile Click-to-Call Optimization Across All Service Pages
With 71% of traffic arriving on mobile and phone calls being the primary conversion path in emergency restoration, every additional tap required to reach your number is a lost lead. Sticky click-to-call bars, tap-to-call phone numbers above the fold, and removal of friction between landing and calling are quick wins. Industry data shows mobile CTA optimization alone can improve call conversion rates by 20–35% in emergency service categories.
Next Steps
01
This Month
Investigate + resolve GA4 tracking drop. Content refresh on "emergency water removal" page. FAQ schema on top 3 service pages. GBP photo upload — 10+ before/after images.
02
Next 30–60 Days
Build commercial restoration city page. Mobile CRO — sticky click-to-call. GBP monthly posting calendar. Launch competitor SOV monitoring for top 5 keywords. Begin AI entity content buildout.
03
Phase 2 — Weather Integration
Connect weather alert module to reporting. Set rpt911-up automated demand surge notifications. Build seasonal content calendar tied to LA weather patterns and historical lead volume spikes.