911 Restoration
West LA / Downtown LA
Reporting Period: Oct 2025 – Feb 2026  ·  Generated March 2026
Performance Snapshot
SEO Calls
1,257
5 / day avg
↑ 14% vs prior period
Total Leads
901
2.5 / day avg
↑ 9% vs prior period
SEO Leads
629
1.7 / day avg
↑ 68.81%
Total Jobs
281
0.77 / day avg
↑ 22% vs prior period
Call → SEO Lead
50.04%
Conversion rate
→ Stable
Lead → Job
31.19%
Close rate
↓ 3% vs prior period
Call Intelligence
Call Performance Metrics
87%
Answer Rate
↑ 4% MoM
3m 42s
Avg Duration
↑ 18s MoM
13%
Missed Calls
↓ 2% MoM
9%
Short Calls <60s
→ Stable
Call Source Breakdown
Organic Search629 (50%)
Google Business Profile412 (33%)
Direct / Other216 (17%)
Peak Call Hours Heatmap
Number of inbound calls by hour and day of week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
8am
4
5
8
6
5
3
9am
14
16
15
17
14
9
4
10am
22
28
24
26
21
14
6
11am
27
29
31
30
25
16
8
12pm
20
22
19
23
18
11
5
2pm
21
18
20
17
19
10
4
4pm
10
12
11
13
15
7
3
6pm
5
6
4
5
8
4
3
Low
High
Monthly Trends
SEO Calls, Leads & Jobs Over Time
Conversion Funnel
Calls
1,257
SEO Leads
629
Jobs
281
Calls → SEO Leads49.96% drop-off
Leads → Jobs68.81% drop-off
Local & Map Pack Visibility
Google Business Profile — Reviews
5.0
★★★★★
261 reviews total
↑ 12 new this period
5★
253
4★
5
3★
2
2★
1
1★
0
100% response rate
·
Avg response 2.1 hrs
GBP Interactions
883
Total Interactions
↑ 2.0% vs prior period
412
Calls via GBP
↑ 11%
284
Directions
↑ 7%
Map Pack Rankings by Service
Service Keyword Pack Pos. Δ Est. Vol.
water damage restoration LA1▲ 12,400
flood damage repair Los Angeles2▲ 21,300
mold removal near me3→ 0880
fire damage restoration4▲ 1720
emergency water removal near me7▼ 24,400
sewage cleanup Los Angeles5▲ 3590
Share of Voice — Top 3 Local Competitors
Based on top 10 tracked service keywords. SOV = % of available clicks captured.
Brand SOV Share Avg Rank Reviews
911 Restoration ★ 38%
3.2 5.0 · 261
ServiceMaster Restore 24%
5.4 4.4 · 182
SERVPRO West LA 21%
6.1 4.2 · 310
Roto-Rooter 11%
8.9 3.8 · 421
Google Search Console
Organic Search Performance
48,200
Total Impressions
↑ 22% MoM
2,940
Total Clicks
↑ 17% MoM
6.1%
Avg. CTR
↑ 0.4pts MoM
14.3
Avg. Position
↑ 2.1 pos MoM
Keyword Rankings — SEMrush
Top Tracked Keywords
KeywordPos.ΔVol.DifficultyPage Type
water damage restoration LA1▲ 32,400Low 28service
flood damage repair Los Angeles3▲ 51,300Low 32service
mold removal downtown LA4▲ 2880Med 45location
fire damage restoration west LA6→ 0720Med 41service
sewage cleanup Los Angeles8▲ 4590Low 35location
emergency water removal near me11▼ 24,400High 62service
commercial water damage LA14▲ 6480Med 48location
crime scene cleanup Los Angeles17▼ 1320Med 44service
GA4 — Website Analytics
Overview Web Analytics
3,814
Sessions
↑ 19% MoM
3,542
Total Users
↑ 17% MoM
2,106
New Users
↑ 21% MoM
2.4
Pages / Session
↑ 8.6%
2m 14s
Avg Session Duration
↑ 12% MoM
38.4%
Bounce Rate
↓ 6.2% MoM
Strong Organic Growth Month
Sessions are rpt911-up 19% MoM driven by improved rankings across core service pages. Bounce rate improvement to 38.4% and avg session duration of 2m 14s indicate visitors are engaging meaningfully with content — a strong signal for continued lead conversion growth.
AI Visibility & Answer Engine Optimization
70/100
AI Visibility Score — Good
Your brand is surfacing in AI-generated answers across key platforms, but has room to increase citation frequency and answer authority. Score is based on brand mention rate, citation quality, entity clarity, and structured content coverage across ChatGPT, Gemini, Perplexity, and Google AI Overviews.
Entity Clarity
82
Citation Rate
64
Structured Content
71
Trust Signals
78
AI Answer Coverage
55
Platform Appearance Rate
G Google AI Overview
68%
of tracked queries
↑ 8% MoM
C ChatGPT
42%
of tracked queries
↑ 5% MoM
P Perplexity
55%
of tracked queries
↑ 12% MoM
G Gemini
38%
of tracked queries
→ Stable
Tracked AI Query Responses
"best water damage restoration company in Los Angeles"✓ Cited — Google AI, Perplexity
"who to call for mold removal near me"✓ Cited — Google AI
"emergency flood cleanup Los Angeles"◎ Present — not cited
"fire damage restoration company west LA"◎ Present — not cited
"commercial water damage restoration"✗ Not appearing
"how long does water damage restoration take"✗ Not appearing
AI Optimization Recommendations
Add structured FAQ content targeting "how long / how much / what to do" queries
AI engines heavily favor pages with direct, concise answers to process questions. Adding FAQ schema with authoritative answers to the top 10 restoration FAQs could increase your AI answer appearance rate by an estimated 15–25%.
High Priority
Build out "commercial restoration" entity signals across the site
Commercial restoration is completely absent from AI results. Creating a dedicated, structured content hub with clear entity definitions, service scope, and authority signals will establish this topic cluster for both AI and organic search.
Medium Priority
Increase third-party citations (reviews, press, directory mentions)
Your Citation Rate score (64) is the weakest pillar. AI engines validate brand claims through corroborating third-party sources. A focused push on industry directory listings, local press mentions, and additional review platforms will strengthen entity trust.
Medium Priority
Seasonal Demand Intelligence
Phase 2
This section will be powered by 911 Restoration's Weather Alert Module once integrated. Data below represents estimated seasonal demand benchmarks for the restoration industry. Live weather event data will automatically flag elevated demand windows and trigger content + GBP update recommendations.
Estimated Monthly Demand Index — Los Angeles Market
Composite demand score (0–100) based on historical search volume trends for water, mold, fire, and storm keywords in this market.
Water/Storm Surge
Fire Season Risk
Mold Season
Phase 2 Capabilities (Coming Soon)
Live weather event alerts Auto GBP post triggers Surge content recommendations Competitor activity monitoring during events Real-time demand score vs. actual lead volume
Strategic Recommendations
01
Capitalize on Session Growth — Optimize Top Landing Pages for Conversion
Organic sessions are rpt911-up 19% MoM with strong engagement signals (2m 14s duration, 38.4% bounce rate). The next lever is converting this increased traffic more effectively. A/B testing CTAs, tightening above-the-fold messaging on top service pages, and ensuring phone numbers are prominent on mobile could push the Lead → Job rate meaningfully higher.
High PriorityEffort: MediumGrowth
02
Improve Lead → Job Close Rate (currently 31.19%)
The drop-off between SEO leads and booked jobs is the biggest revenue leak. Industry benchmarks for restoration average 38–45% close rates — auditing call handling, response time, and follow-up sequences could add 20–30+ jobs/month without any additional SEO spend.
High PriorityEffort: LowRevenue Impact
03
Recover "Emergency Water Removal Near Me" — Position 11, Down 2
4,400 monthly searches, teetering at the page 1/2 boundary. A content refresh with stronger E-E-A-T signals and internal linking from your water damage hub should recover and push to top 5, potentially adding 150–200 clicks/month.
High PriorityEffort: MediumSEO
04
Add FAQ Schema to Top 3 Service Pages
At 6.1% CTR with 48,200 impressions, FAQ rich results could unlock an estimated +15–25% CTR lift — approximately 440+ additional monthly clicks. Also directly boosts AI Visibility Score citation rate, currently the weakest AI pillar at 64.
Medium PriorityEffort: LowTechnical SEO
05
Close Competitor SOV Gap on "Emergency" Keywords
You hold 38% SOV overall — a strong lead — but SERVPRO and ServiceMaster are within 14–17 points. The gap is most vulnerable on high-volume emergency terms. Targeting their backlink sources and addressing GBP service gaps on those keywords would widen the lead.
Medium PriorityEffort: MediumCompetitive
06
Expand GBP Photo Library & Post Cadence
With 883 total GBP interactions and 261 five-star reviews, your profile has strong trust signals but direction requests (+7%) lag behind call growth (+11%). Weekly before/after project photos and 2× monthly GBP posts typically drive a 12–20% engagement lift within 60 days.
Low PriorityEffort: LowLocal SEO
07
Build Internal Linking Architecture Between Service & Location Pages
Your service pages and location pages currently operate as silos. A structured internal linking strategy — connecting water damage hub pages to mold, sewage, and reconstruction pages via contextual anchors — distributes PageRank more efficiently and helps Google understand your topical authority across all service lines. This is a high-leverage, zero-cost optimization.
Medium PriorityEffort: LowTechnical SEO
08
Launch a Review Velocity Campaign to Surpass 300 Reviews
At 261 reviews and a perfect 5.0 rating, you have a major trust advantage over competitors — SERVPRO has 310 reviews at 4.2 stars. Reaching 300+ reviews while maintaining your rating would further solidify your dominance in the local pack. A post-job SMS/email review request sequence typically generates 2–4 additional reviews per week with minimal effort.
Medium PriorityEffort: LowLocal SEO
09
Create Dedicated Neighborhood-Level Landing Pages for High-Population Zip Codes
West LA and Downtown LA encompass high-search-volume neighborhoods — Culver City, Santa Monica, Koreatown, Brentwood — that each carry their own local search demand. Creating lightweight, geo-specific service pages targeting "[service] + [neighborhood]" expands your keyword footprint significantly and captures hyper-local intent that broad city pages miss.
Medium PriorityEffort: HighContent
10
Implement Mobile Click-to-Call Optimization Across All Service Pages
With 71% of traffic arriving on mobile and phone calls being the primary conversion path in emergency restoration, every additional tap required to reach your number is a lost lead. Sticky click-to-call bars, tap-to-call phone numbers above the fold, and removal of friction between landing and calling are quick wins. Industry data shows mobile CTA optimization alone can improve call conversion rates by 20–35% in emergency service categories.
Low PriorityEffort: MediumCRO
Next Steps
01
This Month
Investigate + resolve GA4 tracking drop. Content refresh on "emergency water removal" page. FAQ schema on top 3 service pages. GBP photo upload — 10+ before/after images.
02
Next 30–60 Days
Build commercial restoration city page. Mobile CRO — sticky click-to-call. GBP monthly posting calendar. Launch competitor SOV monitoring for top 5 keywords. Begin AI entity content buildout.
03
Phase 2 — Weather Integration
Connect weather alert module to reporting. Set rpt911-up automated demand surge notifications. Build seasonal content calendar tied to LA weather patterns and historical lead volume spikes.