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– What if you could count on the services prescribed to actually be necessary?
– What if you could rely on estimates to be accurate?
– What if you could bank on invoices to be correct?
– What if you can be confident in the quality of work?
– What if you can count on consistently great communications?
It’s not okay if your adjusters can’t trust your preferred restoration service providers. Whether providers are crossing the ethical line or just making mistakes, the situation is contributing to higher claims, slower resolutions, growing dependency on TPAs, and unhappy policyholders.
That’s why we’ve developed a realistic way to be a TRUSTED preferred provider. Our Claims Integrity Program™️ provides enrolled carriers true accountability in the claims process for restoration projects.
The program is a simple idea. Your claims are managed with checks and balances administered by our senior HQ execs. This layer of detailed oversight means your adjusters will consistently see estimates that prescribe only what is absolutely necessary to return a property back to pre-loss conditions, invoices will be accurate, communications will be reliable, the quality of work will be top notch, and no one will be crossing the ethical line.
We of course can’t guarantee we’ll never make a mistake, so if there are ever any concerns, the adjuster can instantly escalate with direct access to the oversight team via our Claims Integrity Hotline™️ either by phone or instant video, even after business hours.
Our goal is that soon after you enroll in our program, your adjusters will see the term “preferred provider” taking on a whole new meaning.
With more than 130 locations across the US and Canada, we’re always on the scene in minutes. Our National Accounts Team is your point of contact, ensuring the fastest path forward with reliable communications and accurate documentation of the project details, as they unfold. Schedule a get-to-know-you conversation with us. Just fill out the form below.
INDUSTRIAL SCALE READINESS
No Project Too Big Or Too Small
No one needs the difficulties of bad communications added to the chaos of damage to their property. That’s why 911 Restoration’s technicians are trained to handle all type of disaster remediation while providing comforting and complete communication throughout the process. We’re equipped with the most advanced technology, enabling us to get the job done right for all our commercial clients. We help major companies get back on their feet every day, allowing them to get back to business as usual, minimizing loss
Our claims integrity program is the fulfillment of a promise we made to ourselves: To be the restoration company that insurance carriers can trust. Our commitment is backed by dedicated HQ experts who oversee and coordinate every project to ensure we can consistently deliver on accuracy, efficiency, compliance, speed, quality of workmanship, and great communications.
All restoration project invoices are audited by our central management team to ensure accuracy and alignment with projects estimates before being sent to you.
Senior HQ oversight of all claims ensures the integrity of IICRC compliance for the use of proper equipment, moisture readings, thorough image capture, appropriate labor hours, and more.
Our teams are trained and certified on advanced use of Xactimate by our own in-house trainer for accurate planning and efficient costing of remediation and restoration projects.
Quality communication makes all the difference for both policyholders and adjusters. We provide accurate, detailed, up to date information about every job, available online, 24/7.
Enrolled carriers are eligible for a set pricing structure for every 911 Restoration service. No matter where the project is taking place, your VIP pricing is automatically applied.
VIP pricing includes a rebate structure based upon your anticipated annual volume – when that volume is exceeded, the rebate structure is applied.
130+ locations always ready to help your policyholders. HQ provides central coordination of local crews, ensuring the highest quality, fastest resolutions.
New project inquiries are accepted and dispatched in 10 minutes or less, with direct connect to local branches with one central number and email address.
Showing up quickly and putting things back the way they were is only part of a restoration company’s job. Great communications, with reliable information is essential to feeling confident that steady progress is being made and that operations will be back to normal as soon as humanly possible.
When you suddenly need to call 911 Restoration, it’s not a good day. When operations are down, so much is at stake for your business. That simple truth is what drives us to provide a seamless customer experience where you know that we have your back. We can’t keep that next disaster from happening, so our commitment is to be a reliable, conscientious, and caring partner, always accessible and always ready to go the extra mile
“I have had the opportunity to build a great working relationship … They are always able to meet our expectations and time … I cannot say enough about the work they have done here and the professional manner in which they have done it.”
“I would give them 6 stars if I can. I had to deal with a flood in my business. An absolute nightmare for every business owner. They came right away, been so professional and efficient. Even after everything was done they followed up and made sure that everything was back to normal. A+ customer service. Thank you!”
